Shipping policy

Shipping Policy

At Patras, we aim to ensure a smooth and transparent shipping experience for all our customers.

Domestic Shipping (India)

• We offer Pan-India FREE shipping across all serviceable locations in India

• Orders are dispatched as per our production timeline

• Delivery typically takes 10–15 days from order confirmation, depending on the location

• Once shipped, tracking details will be shared via email or WhatsApp

International Shipping

• International shipping is available on request

• Customers must contact us before placing an order to confirm serviceability

• Additional shipping charges apply

• Delivery timelines may vary based on destination, customs clearance, and courier partner

• Any applicable custom duties, taxes, or import charges must be borne by the customer

Order Processing

• Orders are processed only after successful payment confirmation

• Custom-made or made-to-order outfits follow a defined production timeline, which is communicated at the time of order

• Dispatch timelines may vary during sales, festive seasons, or unforeseen circumstances

Delivery Responsibility

• Patras is not responsible for delays caused by courier partners, natural events, customs clearance, or incorrect shipping details provided by the customer

• Once the order is handed over to the courier partner, Patras’ responsibility is limited to providing tracking assistance

Undelivered or Returned Shipments

• In case of failed delivery due to incorrect address or unavailability of the customer, re-shipping charges may apply

• Orders returned to origin due to customer-related issues may not be eligible for refund