Returns & Exchanges

1. Do you accept returns?
Yes, returns are accepted. Approved returns are issued as store credit only. Refunds to the original mode of payment are not available.

2. Is an opening package video mandatory for returns?
Yes. An opening package video is mandatory for all return and exchange requests. The video must be recorded from the moment the package is opened and clearly show the product and any issue with it.

3. What is the time limit to report a return or exchange?
Return or exchange requests must be raised within 48 hours of delivery, along with clear images/videos for verification. Requests raised after this period will not be accepted.

4. When will I receive my store credit?
Store credit will be issued only after we receive the returned product and it passes our quality inspection. Once approved, the store credit will be shared with you and can be used towards a future purchase.

5. Do you offer exchanges?
Yes, domestic exchanges are available within 48 hours of delivery, subject to stock availability.

6. What type of exchanges are allowed?
a. Size exchanges
b. Style exchanges — subject to availability

7. Can I exchange an outfit more than once?
No. Only one exchange per outfit is permitted. Once an outfit has been exchanged, it is not eligible for another exchange or return.

8. Are custom-made or altered outfits eligible for return or exchange?
No. Custom-made or altered outfits are not eligible for return or exchange.

9. Are returns or exchanges available for international orders?
No. International orders are not eligible for return or exchange. Please be mindful while selecting your size before placing an order.

10. How do I initiate a return or exchange?
Please contact our customer support within 48 hours of delivery with your order details and the mandatory opening package video. Our team will review the request and guide you through the process.

1. Do you offer free shipping within India?
Yes, we offer free Pan-India shipping across all serviceable locations in India.

2. Do you provide international shipping?
Yes, international shipping is available at an additional charge, subject to feasibility. Please contact us before placing your order to confirm availability and charges.

3. How long does delivery take?
Orders are typically delivered within 10-15 days from order confirmation, as per our production and dispatch timeline.

4. Do custom orders take longer to deliver?
Yes, custom-sized orders take approx. 15-20 days for delivery. Please contact us to get accurate delivery timelines for custom orders.

5. Do Luxe Collection orders take longer to deliver?
Yes. Luxe Collection pieces may require additional time for delivery, as each piece involves intricate handwork and exquisite craftsmanship. Delivery timelines are subject to the specific piece, level of craftsmanship, and the time required to complete the work. The estimated delivery timeline for your selected piece will be shared with you at the time of order confirmation.

6. How will I receive my tracking details?
Once your order is shipped, tracking details will be shared with you via email.

1. What payment methods do you accept?

We accept UPI, net banking, bank transfers, and Cash on Delivery (COD).

2. Is Cash on Delivery (COD) available?

Yes, Cash on Delivery (COD) is available on eligible orders, PAN India only.

COD is not available on discounted products.

3. When is my order confirmed?

For prepaid orders:
Your order is confirmed once full payment is successfully received.

For COD orders:
Our team will contact you to confirm your order. Your order will be processed only after successful confirmation to avoid orders placed by mistake.

4. When will I receive my store credit?

Approved returns are processed only after the returned product is received and passes our quality inspection.

Once approved, Patras Store Credit will be issued. Store credit can be used towards a future purchase.

5. Are custom-sized orders eligible for refunds or exchanges?

No. Custom-sized or altered orders are not eligible for return or exchange.

1. Do you offer customization on Patras outfits?
Yes, Patras offers customization only for sizing and design, not color.
Design changes are subject to feasibility and cost additional 2500/-

2. Will custom sizing affect delivery timelines?
Yes, custom-sized orders may require additional production time, and timelines can vary depending on the outfit. Please connect with us before placing your order for accurate delivery and shipment details.

3. Can I cancel my order after placing it?
No, orders cannot be cancelled once placed, for both regular and custom-sized outfits.

4. How will my order be confirmed after placing it?
Once your order is successfully placed, order details and confirmation will be shared via email. Please ensure you provide a valid email address at checkout.

5. Who should I contact for order or sizing assistance?
For any queries related to sizing, order status, delivery timelines, or shipping details, please reach out to our support team(Check contact page) before or after placing your order.