1. Do you accept returns?
Yes, returns are accepted only in case of incorrect size sent by Patras or manufacturing/quality defects (such as torn, damaged, or defective products).

2. Is an opening package video mandatory for returns?
Yes. An opening package video is mandatory to process any return request. The video must be recorded from the moment the package is opened and clearly show the issue.

3. What is the time limit to report a return?
Return requests must be raised within 48 hours of delivery along with clear images/videos for verification.

4. Are returns accepted for fit, color preference, or change of mind?
No. Returns are not accepted for fit issues, color preference, or change of mind.

5. When will I receive my refund?
Refunds are processed only after we receive the returned product and it passes quality inspection. Refunds are issued to the original mode of payment.

6. Do you offer exchanges?
Yes, only Domestic exchanges are available within 48 hours of delivery, subject to stock availability.

7. What type of exchanges are allowed?
a. Size exchanges
b. Style exchanges (subject to availability)

8. Is there a limit on exchanges?
Yes, only one exchange per outfit is permitted.

9. Are exchanges available for custom-made outfits?
No. Custom-made or altered outfits are not eligible for exchange.

10. Are exchanges or returns available for international orders?
No. International orders are not eligible for exchange and return. Please be mindful while selecting size.

11. How do I initiate a return or exchange?
Please contact our customer support within 24 hours of delivery with your order details and mandatory opening package video. Requests raised after this period will not be accepted.

1. Do you offer free shipping within India?
Yes, we offer free Pan-India shipping across all serviceable locations in India.

2. Do you provide international shipping?
Yes, international shipping is available at an additional charge, subject to feasibility. Please contact us before placing your order to confirm availability and charges.

3. How long does delivery take?
Orders are typically delivered within 10-15 days from order confirmation, as per our production and dispatch timeline.

4. Do custom orders take longer to deliver?
Yes, custom-sized orders take approx. 15-20 days for delivery. Please contact us to get accurate delivery timelines for custom orders.

5. How will I receive my tracking details?
Once your order is shipped, tracking details will be shared with you via email.

1. What payment methods do you accept?

We accept UPI, net banking, bank transfers, and Cash on Delivery (COD).

2. Is Cash on Delivery (COD) available?

Yes, Cash on Delivery (COD) is available on eligible orders, only PAN India.

COD is not available for discounted products.

3. When is my order confirmed?

For prepaid orders:Your order is confirmed once full payment is successfully received.

For COD orders:Our team will contact you to confirm your order. Your order will be processed only after successful confirmation to avoid orders placed by mistake.

4. In which cases is a refund applicable?

Refunds are applicable only if:

• An incorrect size or product has been sent by Patras.
• The product has a manufacturing or quality defect (torn, damaged, or defective).
• An approved exchange cannot be fulfilled due to stock unavailability. In such cases, the refund will be issued as Patras Store Credit only.

5. What is the time limit to request a refund or exchange?

Return or exchange requests must be raised within 48 hours of delivery, along with clear images/videos. An unboxing/opening package video is mandatory for verification.

6. When will I receive my refund?

Refunds or store credits are processed only after the returned product is received and passes our quality inspection.

• For approved refund cases involving an incorrect product or manufacturing defect, the refund will be processed to the original mode of payment within 3–4 business days.
• If an approved exchange cannot be completed due to stock unavailability and you choose not to wait for a restock, the refund will be issued as Patras Store Credit only.

7. Are refunds available for fit issues or change of mind?

No. Refunds are not available for fit issues, incorrect size selection by the customer, color preference, or change of mind.

8. Are custom-sized orders eligible for refunds?

No. Custom-sized orders are not eligible for refunds or exchanges unless the product has a manufacturing defect or an error on Patras' part.

1. Do you offer customization on Patras outfits?
Yes, Patras offers customization only for sizing and design, not color.
Design changes are subject to feasibility and cost additional 2500/-

2. Will custom sizing affect delivery timelines?
Yes, custom-sized orders may require additional production time, and timelines can vary depending on the outfit. Please connect with us before placing your order for accurate delivery and shipment details.

3. Can I cancel my order after placing it?
No, orders cannot be cancelled once placed, for both regular and custom-sized outfits.

4. How will my order be confirmed after placing it?
Once your order is successfully placed, order details and confirmation will be shared via email. Please ensure you provide a valid email address at checkout.

5. Who should I contact for order or sizing assistance?
For any queries related to sizing, order status, delivery timelines, or shipping details, please reach out to our support team(Check contact page) before or after placing your order.